Refund & Return policy

Refund & Return policy

1. Welcome to ebssbd.com that’s also known to as here “we”, “us” or “e-Business Soft Solution Limited”. We are an e-commerce platform r and these are the terms and conditions overseeing your entrance and utilization of e-Business Soft Solution Limited alongside its related sub-areas, destinations, portable application, administrations and apparatuses (the “Website”). By utilizing the location , you thusly acknowledge these terms and conditions (counting the connected data in this) and speak thereto you consent to evolve to those terms and conditions (the “Client Agreement”). This User Agreement is considered successful upon your utilization of the location which suggests your acknowledgment of those terms. On the off chance that you simply don’t consent to be bound by this User Agreement kindly aren’t getting to, register with or utilize this Site. This Site is claimed and worked by e-Business Soft Solution Limited Bangladesh Limited, a corporation consolidated under the businesses Act, 1994.
The Site maintains whatever authority is required to vary , adjust, include, or expel bits of those Terms and Conditions whenever with no earlier warning. Changes are going to be successful when posted on the location with no other notification gave. If it isn’t an excessive amount of trouble check these Terms and Conditions normally for refreshes. You proceed with the use of the location following the presenting of changes on Terms and Conditions of utilization establishes your acknowledgment of these changes.

2. YOUR ACCOUNT   When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

3. Your account vs your order
We Only Consider the name of e-Business Soft Solution Limited account holder because the owner of and therefore the client of the product(s) which has been ordered from the respective e-Business Soft Solution Limited account. You ought to not request for any changes within the name of the owner while delivering the merchandise (i.e.: Motor Bike/Car, apartments, lands etc.)
e-Business Soft Solution Limited retains all types of authority to ban/cancel/freeze/unfreeze your account(s) if they think it should be done so. e-Business Soft Solution Limited isn’t sure to provide the balance amount (of cashback) to you if your account is blocked/banned. Any quite balance paid by you thru bkash/bank/cash would be refunded to you within an inexpensive period of time. Please note that it’s going to depend upon the calculation of your total payment vs. the cashback you received and used.

4 . Your Conduct:
You should not utilize the location in the least that causes, or is perhaps getting to cause, the location or access thereto to interfere, harmed or disabled in any capacity. You ought to not participate in exercises that would hurt or conceivably hurt the location, its workers, officials, delegates, partners or another gathering legitimately or during a detour connected with the location or access thereto to be intruded, harmed or debilitated in any capacity. You comprehend that you simply, and not us, are in charge of every single electronic correspondence and substance sent from your PC to us and you ought to utilize the location for legal purposes because it were. You’re carefully restricted from utilizing the location
ebssbd.com won’t be subject to a person for any misfortune or harm, which can emerge from the use of any of the info contained in any of the materials on this site.
• for deceitful purposes, or regarding a criminal offense or other unlawful movements
• to send, utilize or reuse any material that does not have an area with you; or is illicit, hostile (counting yet not constrained to material that’s explicitly unequivocal substance or which advances prejudice, dogmatism, scorn or physical mischief), tricky, misdirecting, damaging, foul, hassling, disrespectful, abusive, derogatory, vulgar, obscene, pedophilic or threatening; ethically questionable, stigmatizing or in break of copyright, trademark, secrecy, protection or another exclusive data or right; or is usually damaging to outsiders; or identifies with or advances evasion or betting; or is unsafe to minors in any capacity; or mimics someone else; or undermines the solidarity, trustworthiness, security or power of Bangladesh or neighborly relations with remote States; or offensive or generally unlawful in any way at all; or which comprises of or contains programming infections, political battling, business sales, networking letters, mass mailings or any ‘spam‘
• Use the location for illicit purposes.
• to cause irritation, bother or unnecessary nervousness
• for whatever other purposes that’s aside from what’s expected by us

5. Submission:
Anything that you simply meet with the location and/or give to us, together with however not restricted to, questions, reviews, comments, and suggestions (collectively, “Submissions”) can become our sole and exclusive property and shall not be returning to you. Additionally to the rights applicable to any Submission, once you post comments or reviews to the situation, you furthermore may grant us the right to use the name that you simply submit, in regard to such review, comment, or alternative content. You shall not use a false e-mail address, fake to be somebody apart from yourself or otherwise mislead us or third-parties on the origin of any Submissions. We may however not be responsible to, deduct or edit any Submissions with none notice or legal course applicable to us during this regard.

6. CLAIMS AGAINST INFRINGING CONTENT:
We regard the licensed innovation of others. On the off chance that you simply accept that your licensed innovation rights are utilized such offers to ascend to worries of encroachment if it isn’t an excessive amount of trouble illuminate us and that we will endeavor every single sensible exertion to deal with your worry inside a wise measure of your time . it might be ideal if you guarantee to offer your name, address, contact data and therefore the same number of pertinent subtleties of the case including the name of encroaching gathering, cases of encroachment, and verification of encroachment among others. If you do not mind note that giving deficient subtleties will ruin your case and unusable for lawful purposes. What’s more, giving bogus or misdirecting data could be viewed as a legitimate offense and could be trailed by lawful procedures.
We likewise regard a maker’s entitlement to travel into selective appropriation or resale understandings for its items. In any case, infringement of such understandings doesn’t establish licensed innovation rights encroachment. Because the implementation of those understandings is a problem between the producer, wholesaler and additionally particular affiliate, it might not be befitting for us to assist the authorization of such exercises. While we will not give legitimate guidance, nor share private data as secured by the law, we propose that any inquiries or concerns with reference to your privileges could be steered to lawful authority.

7. Losses
We won’t be in charge of any business or individual misfortunes (counting however not restricted to loss of advantages , income, contracts, foreseen investment , information, altruism, or squandered consumption) or whatever other backhanded or weighty misfortune that may not sensibly predictable to both you and us once you initiated utilizing the location .

8. Corrections TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We maintain all authority to form changes to the location , its strategies, these terms and conditions and a few other freely showed condition or administration guarantee whenever. You’ll be dependent upon the approaches and terms and conditions in power at the time you utilized the location except if any change to those strategies or these conditions is required to be made by law or government expert (in which case it’ll apply to orders recently set by you). within the event that any of those conditions is regarded invalid, void, or in any way, shape or form unenforceable, that condition are going to be considered severable and won’t influence the legitimacy and enforceability of any outstanding condition.

9. WAIVER
You recognize and perceive that we are a private business endeavor and claim all authority to lead the business to accomplish our targets during a way we esteem fit. You additionally recognize that within the event that you simply break the conditions expressed on our Site and that we make no move, we are so far qualified for utilizing our privileges and cures in whatever other circumstance where you rupture these conditions.

10. Administering LAW AND JURISDICTION
These terms and conditions are administered by and interpreted as per the laws of The People’s Republic of Bangladesh. You concur that the courts, councils and additionally semi-legal bodies situated in Dhaka, Bangladesh will have the restrictive purview on any question emerging inside Bangladesh under this Agreement.

11. Valuing, AVAILABILITY AND ORDER PROCESSING
All costs are recorded in Bangladeshi Taka (BDT) and are comprehensive of VAT and are recorded on the site by the merchant that’s selling the item or administration. Things in your cart will consistently mirror the newest value shown on the thing’s item detail page. If it isn’t an excessive amount of trouble note that this cost may vary from the worth appeared for the thing once you previously put it in your truck. Putting a thing in your truck doesn’t save the worth that appeared around then. it’s additionally conceivable that a thing’s cost may diminish between the time you place it in your bin and therefore the time you purchase it.
We don’t offer value coordinating for any things sold by any merchant on our Site or different sites.

12. We are resolved to offer the most exact evaluating data on the site to our clients; be that because it may, blunders may at the present happen, for instance, situations when the value of a thing isn’t shown effectively on the site. Therein capacity, we maintain all authority to won’t or drop any request. If a thing is mispriced, we may, at our own tact, either get in-tuned with you for guidelines or drop your request and advise you of such crossing out. We’ll reserve the choice to can’t or drop any such requests whether the request has been affirmed and your prepayment handled. On the off chance that such a retraction happens on your prepaid request, our approaches for the discount will apply. If it isn’t an excessive amount of trouble note that e-Business Soft Solution Limited has 100% right the discount sum. Generally, the discount sum is decided hooked in to the client followed through on cost within the wake of deducting any quite markdown and delivery charge.

13. We list accessibility data for items recorded on the site, remembering for each item data page. Past what we state thereon page or generally on the site, we will not be increasingly explicit about accessibility. it might be ideal if you note that dispatch gauges are only that. They’re not ensured dispatch times and ought to not be depended upon therein capacity. As we process your request, you’ll be educated by email or SMS if any items you request find yourself being inaccessible.
It would be ideal if you note that there are situations when an invitation cannot be prepared for various reasons. The site maintains whatever authority is required to won’t or drop any request in any way, shape or form at some random time. You would possibly be approached to offer extra confirmation or data, including yet not constrained to telephone numbers and address, before we acknowledge the request.

14. So on prevent from any extortion with a credit or check cards, we maintain whatever authority is required to accumulate approval of your installment subtleties before furnishing you with the item and to verify the individual data you imparted to us. This confirmation can take the state of a personality, spot of habitation, or banking data check. The nonappearance of a solution following such an invitation will naturally cause the wiping out of the request inside a wise timetable. We maintain whatever authority is required to still coordinate undoing of an invitation that we presume a danger of false utilization of banking instruments or different reasons without earlier notice or any ensuing lawful obligation.

15. Mass Purchasing
e-Business Soft Solution Limited sites are accessible for non-business and residential utilization. We maintain all authority to reject your request on the off chance that we trust you’re requesting our items for business or other re-deal purposes. We apply breaking points to a number of our items to make sure stock accessibility in order that whatever number of our clients as might be expected under the circumstances can buy our items.

16. RESELLING e-Business Soft Solution Limited PRODUCTS
Reselling e-Business Soft Solution Limited products for business functions is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.

17. Stock availability
The orders are subject to availability of stock. If there is any problem with stock then the order can be canceled at any time, irrespective of any duration.

18. Delivery Timeline
The delivery might take longer than usual timeframe/line to be followed by e-Business Soft Solution Limited. The delivery timeframe is merely subject to estimation and please consider and calculate the announced timeframe as working days. It’d vary depending upon the circumstances. Delivery could be delayed thanks to act of God events which include, but not limited to, political unrest, political event, national/public holidays/official holiday(s), etc.
19. Delivery Charge(s)
e-Business Soft Solution Limited will bear delivery charges for the order(s) with the subsequent conditions unless otherwise there’s any specific campaign wise instruction for delivery charge.

19.1. Weight must be no more than 10 Kgs

19.2. Size must be within 1 cubic foot.
Please note that,
i) Fragile and/or Sensitive items (example Electronics, Home appliances, decorative items, crockeries etc.) could also be excluded from the above conditions.
ii) Waiver of the delivery charge(s) may depend upon different circumstances like delivery area, road conditions, transportations cost etc.
iii) liquid items, gymnasium instruments and any quite product which will require special carrying facilities are excluded from the above condition.
iv) Provision of the home delivery is/are subject to carrier delivery policy.
v) If any delivery fails thanks to customer negligence or the other reason from the customer end then the customer is sure to pay the return courier charge(s) also because the redelivery charge(s).

20. Returns Policy
1. If your item is faulty/harmed or mistaken/deficient at the hour of transport, if you do not mind, please get in touch with us inside the pertinent return window. Your item could be qualified for discount or substitution relying upon the item class and condition.
2. Please note that some items aren’t qualified for arrival if the item is “Never again required”
3. For gadget related issues after use or the lapse of the arrival window, we’ll allude you to the brand guarantee focus (if relevant).
4. Please note that you simply should keep and be ready to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).

21. Cancellation
e-Business Soft Solution Limited retains unqualified right to cancel any order at its sole discretion before dispatch and for any reason which can include out of stock, expired, defective, malfunctioned, and containing misinformation or description arising out of technical or misprint or for the other reason.

22. Refund
It will be done only in 2 case…
·         If customer cancel the product.
·         If e-Business Soft Solution Limited is not able to fulfill the order.

In case of any cancellations of any order(s) by customers the paid amount would be refunded as the customers’ e-Business Soft Solution Limited account firstly. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) alongside details (bkash personal number, bank account details)
If any order got canceled by customers, then the customer will get refunded with his/her principal amount (paid amount). The refund process may take up to 30 working days or more depending upon the payment service gateway provider’s clauses. The customer won’t be eligible for any extra cashback/bonus against his principal amount in case of refunds. e-Business Soft Solution Limited isn’t bound to pay any kind of service fee or cost for the refunded amount.
If e-Business Soft Solution Limited is not able to fulfil the order, e-Business Soft Solution Limited will pay to the customer the MRP rate within 30 working days.

23. Representations AND WARRANTIES
These services are provided by company on an “as is” and “as available” basis. Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.
Neither company nor any person associated with company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither company nor anyone associated with company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes it available are free of viruses or other harmful components or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.
Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

24. Contact Us
Please send your feedback, comments, and requests for technical support by email: info@ebssbd.com